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SHIPPING & RETURNS

SHIPPING POLICY

Domestic (UK) Shipping

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  • Orders are typically processed within 1–2 business days after payment is confirmed.

  • Expect delivery within 3–5 business days via standard shipping.

  • For faster service, we offer express delivery (e.g., 1–2 days) at additional cost—please select this at checkout.

  • Shipping costs are calculated based on weight, destination, and chosen service and are clearly shown at checkout.

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International Shipping

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  • We can ship globally; delivery times vary by location (typically 7–21 business days).

  • Import duties, taxes, or customs fees are not included in our prices and are the responsibility of the recipient.

  • If expecting delivery issues or delays, please reach out—we’ll do our best to assist.

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Packaging & Sustainability

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  • All orders arrive in bulk, reusable pouches—designed to reduce waste and keep your pastilles secure and fresh.

  • We use eco-friendly materials wherever possible in both packaging and shipping.

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Tracking & Support

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  • A tracking number is provided once your order ships.

  • For queries or issues, contact us at info@ftpendurancefuel.com or call 074 660 188 68—our team is happy to help.

RETURN & EXCHANGE POLICY

Satisfaction Guaranteed

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  • If you’re not completely satisfied with your purchase, contact us within 14 days of delivery to initiate a refund or exchange.

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Eligibility

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  • Returns/refunds are accepted for products in original, unused condition with original packaging.

  • For faulty or damaged items, please send photos and order details—faulty items will be refunded or replaced at no extra charge.

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Returns Process

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  1. Contact us with your order number and issue.

  2. We'll provide return instructions (including address).

  3. Ship items via a trackable service—you’ll cover return shipping unless the item is faulty or incorrect.

  4. Upon receiving and verifying the item, we’ll issue a refund (minus original shipping, unless otherwise stated) within 5–7 business days.​

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Refund Method

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  • Refunds are credited back to the original payment method.

  • Allow 3–5 business days for processing with your bank or payment provider.

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