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STORE POLICY

CUSTOMER CARE

Terms of Service (ToS)

1. Agreement & Eligibility


By placing an order, you confirm you are at least 18 and agree to these Terms of Service. We may update these terms; continued use of the site indicates acceptance of changes.

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2. Products & Pricing


We strive for accurate product information and pricing, but mistakes can happen. If an error is found, we’ll notify you promptly and offer to correct the order or cancel it with a full refund.

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3. Ordering & Payment


All prices are in GBP and include VAT if applicable. Payment is required at the time of order. We accept major credit/debit cards and selected payment processors.

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4. Shipping & Delivery


Delivery times are estimates; delays can occur. Title and risk transfer to you once the order is handed to the carrier.

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5. Returns & Refunds


Our Returns & Refunds Policy applies here (see above).

6. Intellectual Property


All content on the site (design, images, text) is owned by FTP Endurance Fuel. You may view and download content for personal use only; commercial reuse is not allowed without permission.

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7. Limitation of Liability


We’re not liable for indirect or consequential losses (like lost profits or damage to property). Our liability under law is limited to the purchase price of the product(s).

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8. Governing Law


These ToS are governed by the laws of Scotland and any disputes are subject to the Scottish courts’ jurisdiction.

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9. Contact
Questions or issues? Reach us at info@ftpendurancefuel.com

PRIVACY & SAFETY

Privacy Policy

1. What We Collect

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  • Order & Personal Info: name, address, email, phone, payment details.

  • Device Data: IP address, browser type, operating system, site usage (via cookies).

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2. How We Use It

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  • To process orders, communicate updates, and tailor our marketing (with your consent).

  • To analyze and improve our website's performance and user experience.

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3. Data Sharing

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  • Shared with trusted partners (e.g., payment processors, shipping couriers) only as necessary.

  • We’ll never sell your personal data.

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4. Cookies

  • We use cookies for cart functionality and analytics to enhance your shopping experience.

  • You can disable cookies, though some features may not work properly.

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5. Data Security

  • We use standard security measures (SSL, data encryption, access controls) to protect your information.

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6. Data Retention & Rights

  • We retain data for the period required by law or as needed to provide services.

  • You have rights to access, correct, or request deletion of your data. Contact us anytime to do so.

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7. Updates

  • We may update this policy. Updated versions will be posted here with the revision date.

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8. Contact Details

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